Terms and Conditions of pg888 — Clear Rules for Playing with Confidence

By accessing, browsing, or using any feature of the platform pg888 — including, without limitation, account registration, making deposits, Sports Betting, casino games, participating in promotions, and requesting withdrawals — the User expressly confirms that they have read, understood, and fully accept these Terms and Conditions, as well as the Privacy Policy and the Responsible Gaming rules in force, which are incorporated into this document by reference.

The pg888 reserves the right to update these Terms and Conditions at any time, particularly in response to changes in Brazilian law applicable to the betting and gambling sector. Any changes will be communicated at least 7 (seven) calendar days in advance via the registered email address or a platform notification. Continued use of the platform after the effective date of the changes constitutes tacit acceptance of the new terms.

These Terms and Conditions are governed exclusively by the laws of the Federative Republic of Brazil, including but not limited to the Consumer Protection Code (Law No. 8,078/1990), the General Data Protection Law (Law No. 13,709/2018 — LGPD), and the federal regulations applicable to the Sports Betting and gambling market.

To create an account and use the services of the pg888, the User must meet all of the following eligibility criteria:

• Be 18 (eighteen) years of age or older or older at the time of registration;
• Be resident in Brazil with a valid CPF in good standing with the Receita Federal;
• Not be enrolled in any self-exclusion program for Sports Betting or gambling, whether at pg888 or with any other operator;
• Not be an employee, director, service provider, or first-degree relative of an employee or service provider of pg888;
• Have full legal capacity to enter into contracts under the Brazilian Civil Code.

Registration requires the submission of accurate, complete, and up-to-date information, including full name, date of birth, CPF, residential address, mobile number, and a valid e-mail address. The pg888 may request supporting documents at any time to verify the information provided (KYC — Know Your Customer process).

Identity verification (KYC)

The KYC process is mandatory to unlock withdrawals above the basic limit and to gain full access to all platform features. KYC requires the submission of:

• Government-issued photo ID (RG, CNH, or Passport) — front and back;
• Selfie holding your ID document (when requested by the security system);
• Proof of address issued within the last 3 months (when requested).

The KYC review period is up to 48 business hours. The pg888 may decline registration or close an account without prior notice if inconsistencies in the information provided are identified or fraud is suspected.

The User is solely responsible for keeping their pg888 account credentials secure on the pg888 — including password, two-factor authentication (2FA) token, and any other access credentials. Sharing account credentials with third parties is strictly prohibited.

The pg888 is not liable for unauthorized access resulting from the User's failure to adequately protect their credentials. If unauthorized access is suspected, the User must contact support immediately to have the account preventively blocked.

• The account is personal and non-transferable — it cannot be sold, assigned, or transferred to any third party;
• Users must keep their registration details up to date, especially their email address, phone number, and physical address;
• Accounts inactive for more than 12 months may be preventively suspended — the User will be notified by e-mail before any suspension takes effect;
• Account balances do not earn interest or returns of any kind;
• The pg888 may, at its sole discretion, require identity re-verification at any time.

Enabling two-factor authentication (2FA) is strongly recommended and is available free of charge to all users under the Security section of the account dashboard. With 2FA active, any login or withdrawal request requires an additional code generated on the User's mobile device.

The pg888 accepts deposits exclusively through the following payment methods available in Brazil:

• Pix — minimum deposit of R$ 5.00; processed in up to 30 seconds; available 24 hours a day, 7 days a week;
• Bank slip (Boleto bancário) — minimum deposit of R$ 20.00; cleared within 1 to 2 business days;
• Credit card (Visa, Mastercard, Elo) — minimum deposit of R$ 10.00; instant processing;
• Debit card (Visa Electron, Maestro, Elo) — minimum deposit of R$ 10.00; instant processing;
• PicPay — minimum deposit of R$ 5.00; processed within 2 minutes;
• Mercado Pago — minimum deposit of R$ 5.00; processed within 2 minutes.

All deposits are processed in BRL. The pg888 does not accept deposits in other currencies and does not perform currency conversion. All deposits must be made by the account holder themselves — using a third party's payment details is strictly prohibited.

The pg888 does not charge fees on deposits. Any charges applied by the User's financial institution (such as credit card interest or bank fees) are the User's sole responsibility and will not be reimbursed by the platform.

The pg888 processes withdrawals via the following methods:

• Pix — minimum withdrawal of R$ 20.00; processed within 3 minutes for accounts with approved KYC;
• TED Bank Transfer — minimum withdrawal of R$ 50.00; processed within 1 business day;
• Mercado Pago — minimum withdrawal of R$ 20.00; processed within 5 minutes.

Pix withdrawals must be made to the Pix key linked to the CPF registered on the pg888. Withdrawals to third-party Pix keys are not permitted and will be automatically rejected. For TED transfers, the banking details (bank, branch, account number, and CPF) must belong to the account holder.

Withdrawal limits

• Accounts without full KYC: limit of R$ 5,000.00 per day;
• Accounts with full KYC: no daily maximum limit, subject to security review for amounts exceeding R$ 50,000.00;
• Pix withdrawal processing times may be extended to up to 24 hours in cases where a security review is triggered by amounts that fall outside the account's usual transaction history.

The pg888 does not charge fees on withdrawals. The amount requested is the amount credited to the User's account, with no deductions. Withdrawals of bonus-derived balances are only permitted after the rollover requirements of the corresponding promotion have been fully met.

The pg888 offers promotions and bonuses periodically — including welcome bonuses, cashback, free spins on slots, freebets for Sports Betting, and tournaments with prizes. Each promotion has specific rules disclosed at the time of the offer, which complement and form part of these Terms and Conditions.

General rules applicable to all bonuses

• All bonuses are subject to minimum wagering requirements (rollover) that must be met before any withdrawal of the promotional amount can be requested;
• The standard rollover for pg888 is 30x (thirty times) the bonus amount, unless otherwise stated in the specific promotion;
• Bets placed on events with odds below 1.50 (one point fifty) do not count toward the Sports Betting rollover requirement;
• The rollover must be completed within 7 (seven) calendar days from the bonus activation date, unless otherwise stated;
• Unused bonuses or those whose rollover requirements are not met within the deadline are automatically cancelled with no right to compensation;
• Bonus abuse is strictly prohibited, defined as any strategy that manipulates the conditions of a promotion for personal gain in a manner contrary to the spirit of the offer.

The pg888 reserves the right to cancel, modify, or suspend any promotion at any time, with prior notice where possible. Suspected bonus abuse will trigger an investigation and may result in the cancellation of the promotional balance and any balance generated from it, without prior notice.

The pg888 offers Sports Betting across a wide range of sports, including football (Brasileirão Série A, Copa do Brasil, Libertadores), volleyball (men's and women's Superliga), basketball (NBB), MMA/UFC, e-sports (CBLOL, CS2), and other sports available on the platform.

• The minimum bet is R$ 1.00 (one BRL) per event;
• Maximum bet limits vary by event and market and are displayed at the time the bet is placed;
• Bets confirmed by the system are final and cannot be cancelled by the User, except where the cash out feature is available for that market;
• In the event of cancellation or abandonment of an event, bets are settled according to the specific rules of the market in question — typically with the staked amount refunded (void);
• The pg888 reserves the right to suspend bets on any event for reasons of security, sporting integrity, or system maintenance;
• Bets placed after the official end of an event — whether due to a technical error or any other reason — will be voided and the amount refunded.

Live betting is subject to score update delays inherent to data transmission. The pg888 is not responsible for discrepancies between the score displayed and the actual score at the time a live bet is confirmed — bets are accepted based on the information available in the system at the moment of confirmation.

The pg888 offers casino games — including slots, roulette, poker, blackjack, baccarat, crash games, and live games — through internationally certified providers. All games use Random Number Generators (RNG) audited by independent testing agencies, ensuring that outcomes are genuinely random and not manipulated.

• The Return to Player (RTP) percentage for each slots game is listed in the game description. RTP represents a long-term statistical average and does not guarantee individual results;
• Technical failures or disconnections during a game do not guarantee a favorable outcome. In the event of a failure, the game state is restored based on server records;
• Progressive jackpots are accumulated and paid out according to the specific rules of each game. The pg888 acts as an intermediary between the User and the game provider in network jackpot cases;
• Access to certain games may be restricted to users with full KYC verification or in specific jurisdictions.

Live casino games are streamed in real time with human dealers. The pg888 does not control the physical environment of Live Casino provider studios, but all partners are certified and regularly audited. Connection issues during a live round are handled in accordance with the game provider's rules.

The pg888 is committed to preventing issues related to excessive gambling. To that end, it provides the following responsible gambling tools free of charge to all users:

• Deposit limit — set a daily, weekly, or monthly deposit cap. Limits take effect immediately; reductions are applied right away, while increases take effect after 24 hours of confirmation;
• Session break — set a maximum daily time limit for using the platform. Once the limit is reached, access is blocked until the following period;
• Temporary self-exclusion — voluntary block for 7 days, 30 days, or 6 months. During this period, the User cannot access their account, deposit, place bets, or receive marketing communications;
• Permanent self-exclusion — permanent and irrevocable account block. Any available balance will be processed for withdrawal after all required verifications are completed.

The pg888 expressly prohibits users who are in a self-exclusion period from creating a new account. Any attempt to circumvent self-exclusion by registering a new account will result in the immediate blocking of that account and the withholding of its balance pending investigation.

For more information about the tools and the commitment of the pg888 with responsible gambling, visit the Responsible Gambling.

The User agrees not to engage in, attempt, or facilitate any of the following conduct while using the platform pg888:

• Creating more than one account or using another person's details to register;
• Providing false, inaccurate, or outdated information during registration or KYC;
• Using automated software (bots), scripts, vulnerability exploitation tools, or any technology that interferes with the normal operation of the platform;
• Colluding with other users to manipulate betting outcomes, exploit odds inconsistencies, or gain any unfair advantage (match fixing, abusive arbitrage);
• Making deposits with the intent to withdraw immediately without genuine use of the platform (money laundering);
• Abusing the bonus system through low-risk bets that do not reflect genuine platform use;
• Accessing the platform from regions where its use is legally prohibited, using a VPN or other location-masking methods;
• Publishing, transmitting, or otherwise distributing defamatory, illegal, offensive, or reputation-damaging content about pg888 or other users.

Breach of any of the above may result, at the sole discretion of the pg888, including: temporary account suspension, permanent account closure, cancellation of all bonuses and promotional balances, balance hold pending investigation, and reporting to the relevant authorities where applicable.

The pg888 processes Users' personal data in compliance with Brazil's General Data Protection Law (LGPD — Lei nº 13.709/2018). The legal bases for data processing include: performance of a contract (these Terms and Conditions), compliance with a legal obligation, the data subject's consent, and the controller's legitimate interest.

The data collected by pg888 include: registration details (name, CPF, date of birth, e-mail, phone number, address), browsing and platform usage data, financial transaction data, and, where required, identity documents for KYC.

• Your data is never sold to third parties;
• Data sharing with partners occurs exclusively when necessary for service delivery (payment processors, game providers, anti-fraud systems);
• You have the right to request access, correction, portability, and deletion of your data at any time through the support channel;
• Data is stored with encryption and accessed only by authorized personnel with a legitimate need.

The full Privacy Policy, including all data subject rights and retention periods, is available at Privacy Policy.

All content available on the platform pg888 — including, without limitation, logos, trademarks, text, images, interface design, source code, navigation structure, sounds, and animations — is the exclusive property of pg888 or its content partners and suppliers, protected by Brazilian intellectual property and copyright law.

The User is expressly prohibited from reproducing, copying, distributing, transmitting, modifying, publishing, displaying, or creating derivative works from any platform content without prior written authorization from the pg888. Personal, non-commercial use of the platform as set out in these Terms does not constitute the granting of any license over intellectual property.

The pg888 strives to keep the platform available 24 hours a day, 7 days a week, but does not guarantee uninterrupted availability. Scheduled maintenance is communicated in advance; emergency outages may occur without prior notice.

Pg888 is not responsible for:

• Financial losses arising from bets or games played on the platform — including losses resulting from decisions based on incorrect or outdated information;
• Internet connectivity issues on the User's end that affect live bets or games in progress;
• Actions by third parties, including internet service providers, banks, and payment processors, that affect access to the platform or the processing of transactions;
• Typographical errors in odds or probabilities that are manifestly incorrect (clearly anomalous odds may be voided by pg888 even after bets have been placed);
• Indirect losses, lost profits, or moral damages not expressly provided for by law.

The total liability of the pg888 toward any User, under any circumstances, is limited to the amount of the available balance in the User's account at the time of the event giving rise to the claim.

The User may request voluntary account closure at any time through the support channel. Closure is processed within 5 business days. Any available balance (excluding bonus funds not yet released for withdrawal) will be sent to the registered payment method before the account is closed.

The pg888 may close or suspend an account, with or without prior notice, in the following situations:

• Breach of any clause of these Terms and Conditions;
• Suspected fraud, money laundering, bet manipulation, or any other illegal activity;
• Providing false information during registration or the KYC process;
• Request by a competent authority or legal obligation;
• Extended inactivity combined with a zero balance.

In cases of account closure due to a terms violation, the pg888 may hold the account balance for up to 180 days for investigation purposes. After this period, if no irregularity is confirmed, the balance will be returned to the User.

The pg888 may update these Terms and Conditions periodically. Any material change will be communicated by e-mail and through an in-platform notification at least 7 (seven) calendar days before taking effect. Changes required by immediate legal obligation may take effect without that notice period.

For any questions, complaints, or requests related to these Terms and Conditions, please contact the pg888 through the following channels:

• Live chat: available on the platform, 24 hours a day, 7 days a week;
• E-mail: suporte@pg888-khelo.com — response within 48 hours;
• WhatsApp: available to registered users after identity verification.

Complaints that remain unresolved through our support channel may be escalated to the relevant consumer protection authorities in Brazil, including the Procon in your state or the consumidor.gov.br portal, in accordance with the Brazilian Consumer Protection Code (Lei nº 8.078/1990).

These Terms and Conditions are governed by the laws of the Federative Republic of Brazil. For any dispute not resolved amicably, the courts of São Paulo/SP are hereby elected as the exclusive venue, with both parties waiving any other jurisdiction, however privileged.